Terms of service

TERMS OF SERVICE

Last updated: June 2026

OVERVIEW

Welcome to Morvillo Kitchen. The terms "we", "us" and "our" refer to Morvillo Kitchen. Morvillo Kitchen operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Morvillo Kitchen is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy:
https://morvillokitchen.com/policies/privacy-policy

If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent and warrant that all information you provide in our store is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors, textures, finishes, measurements, or product appearance may differ from how they appear on your screen due to your device, display settings, lighting conditions, photography, or manufacturing variations.

We do not warrant that the appearance, color, texture, finish, or minor product details will exactly match images, descriptions, or expectations shown in our online store.

All product descriptions, specifications, prices, and availability are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

Our kitchen knives are sharp tools intended for food preparation by adults or under appropriate adult supervision. Customers are responsible for using, cleaning, storing, sharpening, and maintaining all products safely and properly.

Morvillo Kitchen is not responsible for injury, damage, rust, corrosion, or product deterioration caused by misuse, improper care, improper cleaning, improper sharpening, unsafe handling, accidental damage, unauthorized modification, or failure to follow reasonable knife care practices.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Morvillo Kitchen reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until Morvillo Kitchen confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as Morvillo Kitchen may be unable to accommodate cancellation requests after an order is accepted or processed.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, shipping address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy:
https://morvillokitchen.com/policies/refund-policy

You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or unlawful export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation email.

Unless otherwise expressly stated or calculated at checkout, posted prices do not include applicable taxes, customs duties, import taxes, local fees, or other charges that may be imposed by your country or region.

Prices posted in our online store may differ from prices offered through third-party channels, marketplaces, promotions, or other stores.

We may offer promotions from time to time. Such promotions may be governed by separate terms and conditions. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, billing information, shipping address, and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

- The payment information you provide is true, correct, and complete
- You are duly authorized to use the selected payment method
- Charges incurred by you will be honored by your payment provider
- You will pay all charges incurred by you at the posted prices, including any applicable taxes, shipping charges, customs duties, or local fees

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy:
https://morvillokitchen.com/policies/shipping-policy

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, customs inspections, weather conditions, holidays, high-volume shipping periods, incorrect shipping information, or events outside our control.

Morvillo Kitchen is a Hong Kong-based kitchenware brand. Our products are designed in collaboration with Italian designers, made with carefully selected Japanese materials, and fulfilled through our trusted production and logistics partners in mainland China.

Orders are shipped via reliable international logistics carriers and delivered by local last-mile carriers in the destination country or region.

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Customers may be responsible for customs duties, import taxes, local taxes, or other fees imposed by the destination country or region.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, designs, layouts, selection, and arrangement thereof, are owned by Morvillo Kitchen, its affiliates, or licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, scrape, copy, or exploit any material on the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting any license or other rights to you under any patent, trademark, copyright, or other intellectual property of Morvillo Kitchen, Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by Morvillo Kitchen.

Morvillo Kitchen's names, logos, product names, service names, designs, and slogans are trademarks or brand assets of Morvillo Kitchen or its affiliates or licensors. You must not use such trademarks or brand assets without the prior written permission of Morvillo Kitchen.

Shopify's name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider.

We may also offer new features through the Services in the future. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, accuracy, availability, policies, or practices of any third-party materials or websites you choose to access.

If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to any third-party websites or your purchase or use of any products, services, resources, or content from third parties.

Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Morvillo Kitchen is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Morvillo Kitchen.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Morvillo Kitchen, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Morvillo Kitchen.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy:
https://morvillokitchen.com/policies/privacy-policy

Certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed through Shopify's official privacy resources.

By using the Services, you acknowledge that you have read these privacy policies.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, photos, videos, testimonials, or other content related to our products or Services (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, transferable, royalty-free license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from such Feedback in any medium for any purpose, including commercial, advertising, and promotional use.

We may use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services and our products.

You represent and warrant that:

- You own or have all necessary rights to all Feedback
- You have disclosed any compensation or incentives received in connection with your submission of Feedback
- Your Feedback will comply with these Terms
- Your Feedback will not violate the rights of any third party

We are under no obligation to maintain your Feedback in confidence, pay compensation for your Feedback, or respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, misleading, infringing, or otherwise objectionable.

You agree that your Feedback will not contain unlawful, abusive, obscene, misleading, or harmful content, or contain any computer virus or malware that could affect the operation of the Services or any related website.

You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any Feedback.

You are solely responsible for any Feedback you provide and its accuracy. We take no responsibility and assume no liability for Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability, specifications, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

(a) for any unlawful, fraudulent, abusive, or malicious purpose;
(b) to violate any international, federal, provincial, state, or local law, regulation, rule, or ordinance;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or threaten our employees, users, or any other person;
(e) to transmit false or misleading information;
(f) to upload, transmit, or distribute unlawful, harmful, abusive, defamatory, obscene, or otherwise objectionable content;
(g) to send advertising or promotional material without authorization, including junk mail, chain letters, spam, or similar solicitation;
(h) to impersonate or attempt to impersonate any person or entity;
(i) to engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm Morvillo Kitchen, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or malicious code;
(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm, pretext, crawl, scrape, or otherwise interfere with the Services;
(e) use any robot, spider, scraper, crawler, data gathering tool, extraction tool, automated device, AI tool, or manual process to access, copy, monitor, or extract data from the Services without permission;
(f) interfere with, bypass, or circumvent security, authorization, robot exclusion headers, or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account or access to the Services at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services.

"Agent" means any software, bot, crawler, scraper, AI system, automated tool, or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, account, system, or credentials, without direct human supervision.

14.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with these Terms and any technical instructions or restrictions provided by us.

14.3 We may limit, block, restrict, or otherwise control whether and how any Agent accesses, uses, and interacts with the Services.

14.4 Agents must:

(i) identify that the request is from an Agent and disclose the name of the Agent where technically applicable;
(ii) not conceal or obfuscate that access, use, or interaction is from an Agent;
(iii) not mimic human behavior to evade detection;
(iv) not complete or circumvent CAPTCHAs or measures intended to distinguish computer use from human use;
(v) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer;
(vi) not circumvent or avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, in our sole discretion at any time without notice.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes only.

We do not warrant the accuracy, completeness, reliability, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

Except as expressly stated by Morvillo Kitchen, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, in no case shall Morvillo Kitchen, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, exemplary, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury, product misuse, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.

This limitation applies to damages arising from your use of any of the Services or any products obtained through the Services, or for any other claim related in any way to your use of the Services or any product, including any errors or omissions in content, or any loss or damage incurred as a result of using the Services or any product made available through the Services, even if advised of their possibility.

Nothing in these Terms is intended to limit any rights that cannot be limited under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Morvillo Kitchen, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, expenses, or demands, including reasonable attorneys' fees, payable to any third party due to or arising out of:

(1) your breach of these Terms of Service or the documents they incorporate by reference;
(2) your violation of any law or the rights of a third party;
(3) your access to and use of the Services;
(4) your misuse, unsafe handling, improper care, improper storage, improper sharpening, or unauthorized modification of any product.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced.

We may participate in or control the defense and settlement of such claim where permitted by applicable law, including the choice of counsel.

You will cooperate in the defense of indemnified claims, including by providing relevant documents and information.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.

You and Morvillo Kitchen consent to the exclusive jurisdiction of the courts of Hong Kong SAR.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. We will notify you of material changes to these Terms where required by applicable law.

Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

support@morvillokitchen.com

Our contact information is provided below:

Morvillo Kitchen
77 Mody Road, Chinachem Golden Plaza
Room 913, 9/F, Tsim Sha Tsui
Kowloon, Hong Kong SAR

Response Time: Within 24 hours on business days